R-321 Series

21" Queue Management Kiosk — HIS Integration, Thermal Printer & Capacitive Touch

The R-321 is a 21-inch floor-standing queue management kiosk — patients tap the touchscreen to register their queue number, receive a printed ticket from the built-in thermal printer, and wait to be called by the department counter display.

The largest format in the R-series at 21 inches and 250cd/m², the R-321 is suited for busy polyclinic entries and department lobbies where a large, highly visible touchscreen improves patient interaction at high-traffic queue points.

✓ HIS Integration ✓ Thermal Printer ✓ 21" Capacitive

Key Features:

21" Capacitive Touch — 250cd/m², 1280×1024: 21-inch capacitive touchscreen at 250cd/m² — the largest format in the R-series for maximum touch area and visibility at busy polyclinic queue points.

HIS Integration — Real-Time Queue Management: Integrates directly with your Hospital Information System — issuing queue numbers synchronized with real-time department queue data and patient flow.

2.4" Thermal Printer — Auto-Cutter, Long-Life: Built-in 2.4-inch thermal printer with auto-cutter issues queue tickets instantly — long-life consumables and front-access paper replacement minimize service interruptions.

Omnidirectional Barcode & QR Code Reader: Built-in omnidirectional barcode and QR code reader supports contactless patient identification — reducing manual entry and accelerating queue registration at busy department entries.

Contactless & Contact Smart Card Reader: Supports RFID, NFC, magstripe, and contact chip card reading — enabling patient identification and secure transaction workflows at the kiosk.

Liquid-Contact Protected Screen: Screen designed to resist liquid contact — maintaining reliable operation in hospital environments where cleaning and disinfection are routine.

Vandal-Resistant Body: Heavy-duty metal construction with vandal-resistant design — built for unsupervised deployment in busy hospital lobbies and polyclinic entries.

Fanless Intel Celeron J1900 — Industrial Motherboard: Fanless Intel Celeron J1900 with industrial motherboard — silent, reliable continuous operation without scheduled maintenance or thermal shutdowns.

Space-Saving Front Cover Design: Front-access paper and consumable replacement — no need to open the rear cover, minimizing service time and disruption at busy queue points.

Corporate Branding — Custom Color & Logo: Available in custom institutional colors with logo integration.

Is the R-321 Right Model for Your Facility?

Choose if:

• Maximum touch area and screen size is priority — 21" is the largest R-series format
• 21-inch format balances screen size and kiosk footprint
• Moderate ambient lighting — 250cd/m² suits standard indoor conditions

Need higher brightness? → R-319 (350cd)
Need smaller? → R-319 (19") or R-317 (17")
Need camera? → R-419

Want to see the R-321 configured for your facility?

Our team will advise on HIS integration, printer configuration, and deployment layout.

🔗 Request a Consultation